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Returns

NEW RETURN POLICY  effective from May 01, 2021 onwards.

Please note that due to coronavirus we have reviewed our return policy.

To know more about our store return policy please scroll down.

Online Purchase Return Policy

India Bazaar is devoted to 100% customer satisfaction. If any item you receive has any defects, faulty workmanship, or defect due to shipping, IndiaBazaarDFW.com will refund it. Please note that we do not accept returns or provide refunds for fresh food items (such as bread, vegetables, etc). In some cases, we will provide a credit on a case-by-case basis for future purchases. Also, we are unable to accept any unsealed health products as returns.

If you need to return any item that meets these conditions, you must notify our Customer Call Center within 7 days of receipt of your order. Please email at support@indiabazaar.us. Your inquiry will be promptly returned within 48 hours.

Please note shipping cost is non-refundable.

All items must be returned in their original packaging, with all original accessories. We do not offer a refund or exchange on items such as Utensils, Vegetables, Dairy products, Carrom boards, Cookers, or Roti Makers.

IndiaBazaarDFW.com’s return policy does not cover damage caused after an item has arrived at its destination, including spoilage, melting, or other damage. All items must be returned in their original, unopened condition. IndiaBazaarDFW.com will refund shipping charges only if the return is a result of our own error.

All orders are shipped within 48 hours of placing the order. While we strive to dispatch the orders the same day but sometimes it may take up to 48 hours for the order to be shipped from our distribution center due to different reasons like we may be attending to the orders we received before yours, one of the items on your order must be out of stock. However, we always try to update our customers about their order status in case of further delays.

In-Store Purchase Return Policy

India Bazaar takes pride in the quality of its products and strives for 100% customer satisfaction. But if you are not completely satisfied with any of our products please feel free to contact our customer service and we will be more than happy to help you.

What products are eligible for a return or exchange?
All unopened edible products can be returned for a full refund within 14 days from the date of purchase with the original receipt at any India Bazaar location in the DFW area. Store credit can be issued to a rewards card member in case of a missing receipt. A return cannot be processed unless a purchase record is found through a receipt or loyalty program.     
What if I want to return a non-food item or a utensil I purchased?
Utensils & non-food items that are brought back in their original condition and packaging can be returned against a store credit within 48 hours from the date of purchase with the original purchase receipt only. 
What if an edible product I bought is damaged or contaminated?
Any edible product that may be damaged or contaminated with proof of purchase can be returned for a full refund or exchanged within 48 hours from the date of purchase or the product expiration date whichever is earlier. Some exceptions may apply.
For returns of EBT purchased items?
India Bazaar supports equality, we give store credit as a refund on your India Bazaar rewards card for returns of EBT eligible items. Some exclusions apply.
Which items cannot be returned or exchanged?
Vegetables, fruits, frozen foods, tobacco, utensils, dairy products, non-food items, opened items/ not in original packing & any other merchandise that has surpassed its expiry or is less than 3 days away from its expiration date cannot be returned or exchanged.
Why Choose the Grain market and India Bazaar brand products?
All Grain Market and India Bazaar products are high-quality premium products available at the best prices and can be returned at any India Bazaar DFW location.
I bought a product from the Plano location but would like to return it at India Bazaar Frisco. Can I do that?

India Bazaar gives its shoppers the flexibility to easily return a product at any location of their choice in the DFW area without having to worry about the location of purchase.

* India Bazaar reserves the right to decline, limit or warn any returns or exchanges subjected to its condition and time duration regardless of whether the customer has the receipt. All customers are encouraged to retain their purchase receipts. We reserve the right to change the policy terms mentioned here without giving any prior notice.

 

We encourage shoppers to avoid food spoilage and wastage by buying fresh when needed.

Buy Fresh, Eat Fresh and Live a Healthy Life!

Thank you for shopping with us!